http://www.thespec.com/article/365906
Last week in London a Tim Hortons employee was actually fired for giving away a timbit to a child. She is a mother of four, and had been working at the outlet for three years. After getting home she called the newspaper, evoking a flurry of bad press, and she has since been offered an apology and a job at another outlet under the same management. She makes $9.05 and hour, pays $750/month in rent and $120 for transportation for her kids to subsidized day care. This is all on top of groceries, clothes, utilities and taxes.
This is how a very large chunk of Hamilton lives. The luxury and convenience of being able to buy a dirt-cheap coffee at a drive-thru window at hundreds of identical locations within an hour's drive comes with a high human cost. And Tim Hortons is far from the only employer that works this way. Powerless, low-waged, uniformed, tightly controlled and subject to firing on the slightest whim, these workers drive our city. If this were an isolated incident, or simply the result of past quarrels with her boss, it would be easy to dismiss, but it isn't. People are fired every day for similar reasons. I have friends who've been fired for giving free burgers to family members (and keep in mind, these fast-food joints throw out mountains of food at the end of the day), pregnant women six months along who've been fired for "sitting down on the job", closing early in deserted food courts, or even chains which simply fire the whole staff of the lowest-preforming stores in the region yearly as a warning to others. I know workers in food service who've been forced to work unpaid after hours, been subject to threats of firing or outlet closure if they attempt to unionize, constantly sexually harassed by employers and customers, and had to pay out of their own meager cheques for stolen merchandise or the meals of customers who've walked out without paying. Yes, much of this is illegal, but talk with any low-waged employees and you'll quickly learn that most are too scared or ignorant of laws to ever attempt to contact the authorities.
$1.31 for a coffee. $12 for a pair of shoes. $6 for a shirt. $3.50 for a burger and fries. Those kind of prices need to be made up for somewhere else, and it comes in low-quality products and exploited workers. And that single-mother or laid-off garment worker serving you that coffee is only the tip of the iceberg - the coffee plantations where the stuff is grown more often than not are worked by real-life slaves. A few pennies a cup could lift thousands of people out of poverty, but strangely enough, we never see that happeneing (even when more than a few pennies are going to inflated management salaries, advertising budgets and investors).
Best of all, the more you exploit workers this way, the more people exist who cannot afford to shop anywhere with decent paycheques and benefits.
In these jobs, you are not a person. Free expression, job security, input into workplace decisions or a living wage - these things just don't exist for the people on the other side of that counter. Their work is boring, repetitive, and teaches few if any skills that might help them go on to bigger and better things. You are disposable, you are replacable and your needs as a person come second to the company's need to make profits. You are just like any other daily cost - coffee, cream or sugar - a cost to be minimized. Yes, some bosses are far nicer to work for than others - they make allowances and take employees' suggestions seriously out of the goodwill of their hearts. This, though, is a product of humanity entering these establishments, and certainly isn't reflected in the rules and systems themselves.
It's easy to paint these jobs as a transitional stage - somewhere to work while you're in school, or looking for something better. And for many people, they are. But for many more, they aren't. Often when I visit fast food restaurants (which isn't often, for these reasons and others), the entire staff looks old enough for grandchildren. And even if every one of them scrimped and saved enough to afford the college classes to get a "real job", someone else would have to step up to take their place - as long as someone's standing in the line-up waiting for a coffee, there's going to be someone on the other side being exploited.
A worker who slaves for years at a counter has every bit as much invested in that establishment as whoever "owns" the location. In many cases, much more. They make it run, from day to day, they prepare the food, interact with the customers and sweep the floor at the end of the day.
They deserve better.